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networking macos firewall tcp/ip dns📋 Description
- Respond to queries from schools and VAR partners via phone, email, chat, and web
- Diagnose and resolve product, configuration, device, and networking issues
- Own cases end-to-end with clear updates and follow-through
- Log and document incidents in internal systems
- Escalate complex issues with diagnostic detail
- Provide guidance to VAR partners during deployment and post-implementation
- Identify recurring challenges and suggest improvements to docs or training
🎯 Requirements
- Customer-facing technical support experience
- Strong networking fundamentals (TCP/IP, DNS, routing)
- Active Directory and Windows Server experience
- Firewall and network configuration experience
- Experience supporting ChromeOS, Android, iPadOS, and macOS
- Experience working with resellers/MSPs or channel partners
- EdTech or education sector experience preferred
🎁 Benefits
- 28 days annual leave (UK)
- 37.5-hour work week
- Workplace pension with auto-enrolment
- £750 annual learning & development stipend
- Family-friendly policies including maternity/paternity leave
- Statutory sick pay
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