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android networking macos firewall windows server📋 Description
- Respond to support queries from schools and VAR partners via phone, email, chat
- Diagnose and resolve product, configuration, device, and networking issues
- Own cases end-to-end with clear updates and follow-through
- Log incidents clearly within internal systems
- Escalate complex issues with complete diagnostic detail
- Provide technical guidance to VAR partners during deployment and post-implementation
🎯 Requirements
- Experience in customer-facing technical support or IT support
- Strong understanding of networking fundamentals and infrastructure troubleshooting
- Hands-on experience with Active Directory and Windows Server
- Familiarity with firewall and network configuration
- Experience supporting ChromeOS, Android, iPadOS, and macOS devices
- Strong documentation discipline and structured troubleshooting
🎁 Benefits
- 28 days annual leave (20 days + 8 public holidays)
- 37.5-hour work week
- Workplace pension with auto-enrolment
- £750 annual learning & development stipend
- Family-friendly policies including maternity/paternity leave
- Statutory sick pay
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