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http sql python ruby typescript📋 Description
- Handle incoming technical queries via IM and email
- Troubleshoot inquiries: API integrations, systems, network and security issues
- Define solutions by exploring requests and explaining the best fix
- Interpret API docs and create Tines workflows
- Build relationships and act as the voice of the customer within Support
- Configure authentication types (OAuth, JWT) and document connections
🎯 Requirements
- Two years+ of technical support experience in automation or related field
- Troubleshoot web-based issues: HTTP, SSL, and basic networking
- Experience with APIs, interpreting API docs, and SDKs
- Excellent communication, analytical, and troubleshooting skills
- Familiarity with Python, TypeScript, or Ruby, and SQL/GraphQL
- Ability to explain complex tech concepts to non-technical and technical stakeholders
🎁 Benefits
- Remote role based in EST or CST
- Growth and learning culture
- Voice of the customer feedback to leadership
- Collaborative, supportive team environment
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