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customer support ai data governance incident management genai📋 Description
- Provide technical support and troubleshooting via telephone, tickets, and chat.
- Develop subject matter expertise in core technologies and additional areas.
- Own incidents from report to resolution with clear communication.
- Educate customers on software features, best practices, and updates.
- Document issues and reliability concerns to internal teams.
- Participate in team meetings and contribute to improvements.
🎯 Requirements
- Strong technical, analytical, problem-solving skills in a multi-platform environment.
- Excellent written and verbal communication; document issues effectively.
- Adapt quickly to changing priorities and customer needs.
- Strong attention to detail and commitment to customer experience.
- Associate's degree or equivalent; 1+ year tech support; property management software a plus.
- Familiarity with knowledge base systems and documentation best practices.
🎁 Benefits
- Remote and hybrid work options with generous vacation and recharge days.
- Comprehensive medical, dental, and vision coverage, including fertility benefits.
- HSA/FSA options and employer-paid disability benefits.
- 401(k) or similar retirement plan with employer matching.
- Wellness programs, onsite gym at HQ, and mental health resources.
- Entrata Cares volunteer programs and community involvement.
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