Serve as the first contact for customers via phone, email, and remote sessions.
Ask targeted questions and analyze data to identify root causes.
Document cases thoroughly in our tracking system with accurate records.
Troubleshoot and resolve issues across technologies; escalate when needed.
Collaborate with peers and engineering teams to resolve issues and build expertise.
Available for shifts, including weekends/holidays.

🎯 Requirements

2+ years in a technical, customer-facing role
BS/BA degree
Email systems (Exchange, protocols, security, certificates)
Networking fundamentals (proxies, routers, gateways, TCP/IP)
Database concepts and SQL
API/SSO technologies

🎁 Benefits

Healthcare
Dental care
Mental health benefits
Life and AD&D insurance
Retirement savings plan with employer match
Paid time off

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