Related skills
json javascript java sql python📋 Description
- Work with developers and internal teams on post-integration issues to provide technical support.
- Conduct test scenarios for technical issues across code, software, hardware, devices.
- Install and configure test environments and payment APIs.
- Explain technical issues to customers and internal teams.
- Identify irregularities and unexpected behaviors in Airwallex products.
- Create technical information (sample code, logs, FAQs) for customers.
🎯 Requirements
- Bachelor's degree in Computer Science or relevant majors
- 2-5 years of experience in programming, technical support, or related roles
- English and Chinese communication skills
- Strong troubleshooting and problem-solving skills
- Prioritization and ability to handle multiple urgent tickets
- Technical knowledge to communicate with developers; e-commerce/payments experience a plus
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