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bgp routing ccna vlans jncia📋 Description
- Maintain knowledge of Megaport products, networks, tools, policies.
- Provide hands-on SME support and complex troubleshooting.
- Escalate faults with clear, contextual information.
- Ensure SLAs met and CSAT/NPS targets achieved.
- Deliver responsive support across channels to a global customer base.
- Document cases thoroughly; update knowledge bases and handovers.
🎯 Requirements
- Significant experience in a comparable support role (ISP, data centre, telecoms or cloud).
- Good knowledge of routing/switching basics, VLANs, BGP, latency, and troubleshooting.
- CCNA/JNCIA (or equivalent) desirable; experience with network incident resolution.
- Experience with fibre optic networks and fault domains; coordinate resolution.
- Excellent written and verbal communication; clear customer updates.
- Ability to coordinate with stakeholders and work autonomously in a semi-remote, global team.
🎁 Benefits
- Birthday Leave – paid day off.
- Generous training allowance + 5 days paid study leave yearly.
- Recognition programs: Legend and Kudos Awards.
- Health and wellness programs and mental well-being support.
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