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sql voip web services ethernet ds3📋 Description
- Provide technical assistance on NiCE applications to resolve connectivity issues.
- Troubleshoot and diagnose escalated customer issues; consultative approach.
- Coordinate with internal teams to deliver a collaborative solution.
- Handle tickets via web, email, voice, or chat.
- Record incidents and monitor progress; escalate as needed.
- Communicate clearly with customers and colleagues across channels.
🎯 Requirements
- Associate degree or pursuing BA in CS/BIS or related field.
- 3-5 years in customer service, preferably tech.
- Strong technical, troubleshooting and analytical skills.
- Understand network topology and telecom architecture (PBX, VoIP).
- Thrive in fast-paced, agile environment; strong problem solving.
- Adaptable; bonus: 2+ yrs tech support; IP telephony; Web Services/API; SQL.
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