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linux aws windows postgresql unix📋 Description
- Collaborate with WFM R&D, CS teams and partners to resolve WFM issues.
- Maintain quality internal and external communication during analysis.
- Provide high-level expertise to minimize R&D escalations.
- Prioritize daily tasks and document RCAs for customers.
- Contribute to Knowledge Base and mentor other support engineers.
- Initiate production changes and escalate unresolved issues.
🎯 Requirements
- Linux/Unix expert with exposure on server flavors.
- 2-4 years L2/L3 tech support, Windows, Linux, SQL troubleshooting.
- DB knowledge: Oracle, MSSQL, PostgreSQL.
- Administration of UNIX/Linux/Windows servers.
- Experience with web-based applications and enterprise apps (on-prem & cloud).
- Shift: 24x7 rotational shifts.
🎁 Benefits
- NiCE-FLEX hybrid: 2 days in office, 3 days remote.
- Global, fast-paced environment with growth opportunities.
- Equal opportunity employer with inclusive culture.
- Internal career opportunities across multiple roles.
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