Related skills
documentation customer support cross-functional collaboration incident management📋 Description
- Provide technical support for NICE CX platforms to customers.
- Troubleshoot product issues and reproduce bugs.
- Collaborate with engineering to resolve incidents.
- Escalate complex issues and document solutions.
- Maintain clear customer communications and SLAs.
- Contribute to knowledge base and self-help resources.
🎯 Requirements
- Experience in technical support or customer service.
- Strong problem-solving and debugging skills.
- Excellent written and verbal communication.
- Ability to work with cross-functional teams.
- Familiarity with CX platforms is a plus.
🎁 Benefits
- Global career opportunities.
- Collaborative team environment.
- Equal opportunity employer.
- Exposure to AI, cloud and digital tech.
- Work with Fortune 100 customers.
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