Be the first point of contact for customers, managing tickets and urgent requests in line with SLAs
Support customers during implementation and production of Menlo products
Troubleshoot, reproduce, and analyze technical issues
Update internal databases with resolutions, findings, and feedback
Collaborate across Product, Sales, and Marketing teams to share insights
Proactively reach out to customers, follow up on issues, and introduce new features

🎯 Requirements

2+ years in Tier 2 Technical Support (cybersecurity or software)
Strong hands-on knowledge of Linux and Windows OS
Familiarity with TCP/IP, HTTP, proxies, load balancers
Experience troubleshooting complex technical issues with a customer-first mindset
Great communication skills and fluent English
Experience with SaaS platforms (GCP a plus)

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