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communication json scripting saas📋 Description
- Own and resolve complex technical customer issues end-to-end
- Serve as the technical escalation point for the Support team
- Diagnose root causes and implement fixes, configurations, or mitigations
- Partner with Product Engineering to surface trends and influence roadmap decisions
- Build lightweight internal tools, automations, and documentation to reduce manual work
🎯 Requirements
- Experience supporting complex SaaS products in a technical support or support engineering role
- Strong debugging skills, including JSON and reading error logs
- Some basic scripting experience
- Ability to communicate clearly and calmly with customers and internal teams
- Proven ownership mindset and comfort operating in ambiguity
- Collaborative approach to working across Support, Engineering, Launch, and Sales
🎁 Benefits
- Medical Insurance: Comprehensive medical, dental, FSA, vision plans
- 401(k) Retirement Plan: Company-matched contributions
- Unlimited PTO
- Parental Leave: 16 weeks paid leave
- Learning and Development: Annual educational allowance
- Community: Offsites and team events
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