Related skills
qos ndi vlans amx stp📋 Description
- Escalation point for IT/AV customers; troubleshoot and resolve NETGEAR tickets by phone.
- Diagnose Layer 2/3 switching, QoS, IGMP/STP, AV protocols, routing, and wireless issues.
- Collaborate with Engineering/Product to escalate bugs and undocumented behaviors.
- Assist with configurations, firmware validation, and lab replication.
- Document solutions, root causes, and workarounds in the knowledge base.
- Stay current with networking/AV technologies and NETGEAR firmware roadmaps.
🎯 Requirements
- 4+ years in technical support, network operations, or field support; AV-over-IP/enterprise switching preferred.
- IGMP Snooping/Querier and multicast optimization.
- VLANs, QoS, STP/RSTP, and Ethernet switching protocols.
- ProAV tools: Dante Controller, Q-SYS, NDI Studio Monitor, AMX, Crestron NVX.
- Experience with NETGEAR switches or similar (Cisco/Extreme/Aruba) in support/deploy.
- Strong documentation, ticketing, and remote diagnostic troubleshooting skills.
🎁 Benefits
- Flexible hours to support a global customer base.
- Join NETGEAR’s value-driven culture and Next Gear initiative.
- Equal opportunity employer; confidential handling per EEO guidelines.
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