Technical Support Engineer (Blockchain & Backend Development)

📋 Description

• Provide Tier 3 technical support with fast issue identification, resolution, and escalation.
• Collaborate with Tier 1/2, DevOps, and backend teams to troubleshoot issues.
• Design, develop, and maintain internal automation tools to optimize workflow.
• Build dashboards and monitoring to track system performance and incidents.
• Work with Java/Spring Boot to troubleshoot and enhance APIs and microservices.
• Document troubleshooting, root causes, and best practices for the knowledge base.

🎯 Requirements

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
• Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
• Proficiency in AI tools (e.g., Claude Code) for log analysis, QA, and automation.
• Proficiency in Java (preferred), Python, or Rust; Spring Boot and microservices a plus.
• Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
• Familiar with HTTP, TCP/IP and RESTful API troubleshooting.

🎁 Benefits

• Be part of a global tech team supporting millions of users.
• Work at the intersection of engineering, operations, and CX.
• Learn from top engineers with growth toward full-stack expertise.
• Impact the fast-evolving crypto and Web3 ecosystem.
• Work-from-home arrangement; flexibility may vary by team.