Related skills
github node.js javascript saas jira📋 Description
- Become a technical expert on the Postman platform
- Own customer issues from detection to resolution
- Research and diagnose customer issues; identify solutions
- Collaborate with engineering, product, and customers for fast resolution
- Streamline processes; build internal tools and POCs
- Contribute to FAQs and knowledge base
- Engage with Postman's developer community across channels
- Meet CSAT and responsiveness metrics
- Provide real-time support by phone; triage and follow-ups
- Weekend coverage for global support
🎯 Requirements
- 2+ years in technical SaaS product support
- Experience with API development / SaaS
- Strong client-facing skills
- Excellent written and verbal communication
- Strong technical concepts and analytical skills
- Familiarity with REST APIs and networking basics
- Weekend coverage as part of rotating schedule
- Familiarity with Jira, GitHub, Confluence
🎁 Benefits
- Full medical coverage
- Flexible PTO
- Wellness reimbursement
- Monthly lunch stipend
- Hybrid work model
- Donation-matching program
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