Related skills
datadog azure aws grafana sip📋 Description
- Cross-team collaboration with development, QA, Product, and customer success.
- Own customer-reported technical issues; primary escalation contact.
- Proactively identify and prevent issues; improve systems and processes.
- Monitoring expertise with Datadog, Grafana, or similar tools.
- Manage escalation workflows to resolve high priority incidents.
- Create and update knowledge base articles and troubleshooting guides.
🎯 Requirements
- 5+ years as Technical Support Engineer (Tier 2/3) in SaaS or public safety.
- Networking fundamentals: OSI, TCP/IP, subnetting; Wireshark.
- VoIP and UC: SIP, RTP, WebRTC; PBX/SBC/cloud telephony.
- Monitoring and observability: Datadog, Grafana, or similar.
- Cloud platforms: AWS; also Azure or Google Cloud.
- Data tools to derive insights from metrics and logs is a desirable asset.
- Strong analytical and problem solving abilities; clear communication.
🎁 Benefits
- 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, dental, and vision plans
- Fitness programs
- Emotional and mental wellness support
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