Related skills
github node.js javascript jira php📋 Description
- Become a technical expert on the Postman platform
- Own customer issues from triage to resolution
- Research, diagnose, troubleshoot, and resolve issues
- Collaborate with engineering, product, and customer teams for quick resolution
- Streamline processes; run experiments and build internal tools
- Contribute to FAQs and the knowledge base for customers
🎯 Requirements
- 2+ years in technical product support for SaaS
- Experience with API development / SaaS products
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Comfortable with technical concepts; strong analytical skills
- Familiarity with REST APIs and how the web works
🎁 Benefits
- Hybrid work model with office days
- Full medical coverage
- Flexible PTO
- Wellness reimbursement
- Monthly lunch stipend
- Donation-matching program
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