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http javascript linux bash python📋 Description
- Fulfill support requests via chat, email, and phone
- Collaborate with senior engineers to troubleshoot issues
- Track requests using our ticketing system
- Join team meetings to share feedback
- Help create/update technical docs and runbooks
- Provide product feedback from customer interactions
- Support testing of new releases and bug reporting
- Perform other duties/projects as assigned
🎯 Requirements
- 3-5 years in technical customer support
- Self-driven and quick learner
- Excellent written and verbal communication
- Strong DNS, SSL/TLS, and HTTP(S) knowledge
- Understanding of HTTP reverse proxying, caching, and load balancing
- Experience using Linux and common CLI tools
- Experience scripting in Bash, Python, JavaScript
- Experience installing web servers such as Apache, Nginx, or IIS
🎁 Benefits
- Project Galileo support for journalism and civil society
- Athenian Project to protect elections
- 1.1.1.1 privacy commitment
- Equal opportunity employer with accommodations
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