Related skills
zapier datadog new relic llms make📋 Description
- Own Tier 2 support end-to-end: triage, investigate, resolve complex tickets.
- Use AI as your primary tool to draft responses and triage.
- Lead escalation across Eng and Product; inform stakeholders; close the loop with customers.
- Build durable support infrastructure: document SOPs and automation.
- Become the internal expert on Vim's platform and tooling.
- Coach Tier 1; review tickets and build playbooks.
🎯 Requirements
- 3-5 years in a technical support or solutions role at a SaaS company.
- AI fluency; daily workflow with LLMs, copilots, or AI-powered tools.
- Built support automation with Zapier, Make, or similar.
- Comfortable with web app troubleshooting, API behavior, authentication, and browser debugging.
- Experience in or around healthcare tech: EHRs, clinical workflows, or payer-provider data flows.
- Proficient with monitoring/analytics tools: Datadog, Mixpanel, New Relic.
🎁 Benefits
- Equity: stock options
- Location: NYC - 3 days a week from the office
- Unlimited PTO
- Health/dental/vision coverage
- 401(k)
- Continuous learning support
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!