First-line support: triage and resolve tickets via Slack, in-app, and email.
Technical debugging: investigate issues using Datadog, Pylon, Linear, dashboards.
Knowledge building: create and maintain internal guides and external docs.
Cross-functional collaboration: escalate bugs with engineering and coordinate with sales/product.
Process improvement: build integrations and refine workflows to reduce issues.

🎯 Requirements

Tech support background for software engineers or dev tools.
Pattern matching: quickly identify user error, bug, or config problem.
Self-directed learner: curious, willing to dig into unfamiliar concepts.
Clear communication: explain complex tech to technical and non-technical audiences.
Git concepts: rebasing, merge conflicts, and branch management.
Knowledge bases/docs experience: create or maintain documentation systems.

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