Related skills
salesforce cloud saas sql jira📋 Description
- Own support cases, prioritize, and deliver solutions via email/screen share.
- Break/Fix: troubleshoot errors and unblock customers with root causes.
- Backend tasks: data transformations, uploads, and migrations.
- Handle L1-L3 support across assigned Solutions and SME areas.
- Develop SME expertise and deepen knowledge of product features.
- Use internal admin tools to retrieve/modify account data and assist.
🎯 Requirements
- 2+ years in Technical Support or IT.
- High EQ; assess urgency and provide empathetic support.
- Strong troubleshooting and critical thinking.
- Ability to learn quickly; handle evolving product features.
- Clear written and verbal communication for technical/non-technical audiences.
- Team-oriented, works cross-functionally with Engineering, Product, CS.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!