Related skills
intercom amplitude confluence zendesk linear📋 Description
- Answer and escalate support tickets via email and chat.
- Dig into issues and escalate challenging tickets to resolution.
- Ensure tickets meet SLAs; on-call weekends/holidays.
- Collaborate with Customer Success to drive data trust in key accounts.
- Deliver a great customer experience using Amplitude.
- Create and update product and technical docs as the product evolves.
🎯 Requirements
- Bachelor's degree.
- Experience in a customer-facing role, or strong customer empathy.
- Experience with using SDKs and APIs.
- Professional, friendly demeanor and a willingness to help.
- Ability to learn and explain technical concepts.
- Natural curiosity and problem-solving mindset.
- Familiarity with Zendesk, Intercom, Confluence, and Linear.
🎁 Benefits
- Mentorship, management training, and wellness initiatives.
- Charitable giving grants and paid volunteer time off.
- Global, collaborative team across multiple offices.
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