Related skills
intercom confluence zendesk linear apis📋 Description
- Answer and escalate tickets via email and chat
- Drive resolution by digging in and escalating challenging tickets
- Ensure that tickets meet SLAs
- On-call weekend support quarterly and voluntary on-call holiday support
- Work closely with Customer Success Managers to drive data trust in key accounts
- Create and update documentation and improve support processes
🎯 Requirements
- Completed your Bachelor's Degree
- Track record in a customer-facing role or strong advocacy
- Experience with using SDKs and APIs
- Ability to learn and explain a technical product
- Natural curiosity and a problem solver
- Familiarity with Zendesk, Intercom, Confluence, and Linear
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!