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customer support rest apis knowledge base pki digicert one📋 Description
- Support US DigiCert One platform customers via phone and email
- Project a professional image through phone and email interactions
- Collaborate with cross-functional teams to resolve issues
- Identify trends in customer calls and alert supervisors
- Research KB articles and labs to resolve issues
- Master internal tools for timely problem resolution
🎯 Requirements
- 2 year degree in IT or related degree, or equivalent
- 2+ years of experience in technical support
- Strong problem solving skills
- Knowledge of PKI certificates
- Working knowledge of REST APIs
- Comfortable working on a computer daily and conversing by phone/email
🎁 Benefits
- Competitive benefits package for all full-time employees
- Equal Opportunity employer; diversity encouraged
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