Support US Customers on DigiCert One platform for all certificate lifecycle products via phone and email within support cases
Project a professional company image through phone and email interactions.
Work with Validation teams to process Lawyer Card requests
Collaborate with Cross-functional teams to resolve issues and provide solutions
Recognize, document and alert supervisors of trends in customer calls
Research through Knowledge Base articles, labs and other means to resolve customer issues

🎯 Requirements

2 year degree in IT or related technical field, or equivalent.
2+ years of experience in technical support.
Strong problem-solving skills.
Knowledge of PKI certificates.
Working knowledge of REST APIs.
Industry related certificates are a plus (Security+, MSCE…).

🎁 Benefits

Competitive benefits for all full-time employees.
Equal Opportunity employer committed to diversity.

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