Related skills
json github javascript html python📋 Description
- Become a trusted Forter product expert and first contact for customers.
- Help customers maximize Forter’s platform and become power users.
- Develop and execute short-term solutions to resolve complex client issues.
- Collaborate with customers and internal teams to troubleshoot and report bugs.
- Be an advocate for customers and proactively find solutions.
- Document interactions and resolution paths for customers and internal teams.
🎯 Requirements
- 3+ years customer service experience with a technical product.
- Strong writing and clear communication.
- Strong interpersonal skills and commitment to customer experience.
- Experience troubleshooting tech issues and explaining results clearly.
- Knowledge of HTML, XML, JSON, JavaScript, Git, GitHub, Python, REST APIs.
- Ability to balance multiple tasks and strong attention to detail.
🎁 Benefits
- Competitive salary and bonus plan.
- Private health insurance, including vision and dental.
- Generous PTO policy.
- Half day Fridays, every Friday.
- Home office stipend.
- Hybrid work model with 2 in-office days per week.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!