Related skills
jira voip zendesk sip wireshark📋 Description
- Support our cloud-based comms platform and customer experience.
- Partner with Engineering, Product, and Sales to resolve issues.
- Own complex technical escalations and drive resolution.
- Maintain service levels and meet productivity standards.
- Collaborate to improve the customer experience across teams.
🎯 Requirements
- 3+ years in telecom, carrier, or VoIP support.
- Strong LAN/WAN networking and cloud tech knowledge.
- Experience with VoIP, SIP, and desk phone provisioning.
- Solid troubleshooting and problem-solving skills.
- Excellent written and verbal communication.
- Familiarity with CRM integrations and ticketing (Zendesk/Jira).
🎁 Benefits
- Competitive benefits and perks.
- Robust training program.
- Inclusive offices and Great Place to Work culture.
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