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data analytics javascript sql apis knowledge base📋 Description
- Analyze data from online transactions to understand Forter's AI decisioning and fraud signals.
- Explain AI decisions to merchants/customers via ticketing system and calls.
- Partner with Analytics to relay customer feedback to update the model and improve precision.
- Educate customers about Forter's Policy Builder and help adopt policies per best practices.
- Oversee and maintain merchant business rules within the Forter model.
- Draft and publish knowledge base content for common questions to enable self-service.
🎯 Requirements
- 3+ years experience troubleshooting data analytics in SaaS, software, or FinTech.
- Working knowledge of SQL, APIs, and JavaScript.
- Ability to independently diagnose and resolve complex analytical issues.
- Strong interpersonal skills and passion for great customer experience.
- Experience translating analytical issues into digestible customer explanations.
- Strong bilingual English/Japanese skills required; Korean/Mandarin a bonus.
🎁 Benefits
- Competitive salary and bonus plan
- Private health insurance, including vision and dental coverage
- Generous PTO policy
- Half day Fridays, every Friday
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