Related skills
networking hardware configuration field service installation📋 Description
- Diagnose network and hardware issues for chargers.
- Provide support and collaborate with engineering teams across OEMs and partners.
- Manage cases via our system and communicate with customers.
- Coordinate charger installation/repair with field service partners.
- Assist customers with activation and configuration of chargers.
- Stay aligned with product updates and EV industry changes.
🎯 Requirements
- 3-5+ years in a customer service or technical support role.
- Fluent/Native English; French, German, Dutch a plus.
- Strong technical troubleshooting and analytical skills.
- Knowledge of customer service principles and practices.
- Ability to learn and stay current on required expertise.
- Bachelor's degree in a technology-related field preferred.
🎁 Benefits
- Inclusive and diverse team culture.
- Equal opportunity employer.
- Opportunity to influence the EV charging industry.
- Collaborative, cross-functional environment.
- Focus on customer success and innovation.
- Career growth and development opportunities.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!