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networking virtualization firewall dns windows server📋 Description
- Manage customer communication and expectations.
- Provide phone, email and chat support to assigned accounts.
- Troubleshoot customer problems.
- Liaise with Engineering, Sales, and Field Engineers.
- Escalate issues and track status with customers.
- Be part of the on-call rotation for the product team.
🎯 Requirements
- Bachelor’s degree preferred in a related technical field.
- 5+ years in enterprise software customer support or IT support.
- Proficient with Windows Server and Active Directory/GPO.
- Networking concepts, DNS, and firewall rules.
- Secure machine-to-machine communications and virtualization.
- Excellent verbal and written communication; strong customer care.
- Ability to collaborate with Engineering, Product and Sales teams.
🎁 Benefits
- Flexible, trust-based culture.
- Opportunities for learning and growth.
- Diverse, inclusive team.
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