Provide empathetic, proactive support to Box customers, exceeding expectations.
Manage tickets via the ticketing system; perform remote investigations and online explanations.
Address issues across Box product, network setups, desktop environments, API/SDK.
Reproduce issues in a test environment; analyze logs to identify root causes.
Communicate complex issues clearly to customers in writing and verbally.
Collaborate with product teams to improve quality and customer success.

🎯 Requirements

API and third-party integrations; network troubleshooting using HAR, Fiddler, Wireshark.
BigQuery and Google Cloud Logging; write SQL and log queries to extract data and identify root causes.
Japanese business-level communication; explain technical topics to customers and internal teams.
Nice-to-have: SaaS support experience, Box familiarity, or CRM tool experience.

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