Related skills
saas sql excel zendesk rest api📋 Description
- Tier 2 Technical Support Engineer; reports to the Global Director of Product Support.
- Escalation point for Enterprise, SMB, No-Touch customers and GTM teams.
- Dive into SaaS platform data; diagnose bugs; drive engineering priorities.
- Lead REST API and integration troubleshooting; use Postman for fixes.
- Develop root-cause narratives from data discrepancies.
- Collaborate with Product, R&D, and Data teams.
🎯 Requirements
- 1+ year in a customer-facing SaaS or Digital Marketing role.
- Native-level English; translate tech-speak into clear customer insights.
- Advanced Excel and basic SQL skills.
- API literacy: RESTful APIs and Postman; inspect and test calls.
- Autonomy; able to work independently in ambiguous situations.
- Experience with Jira or Zendesk is a plus.
🎁 Benefits
- Exciting product; work with the platform daily.
- Room for big ideas; open dialogue and initiative.
- Modern office with snacks, drinks, and social events.
- Work life balance: 5 weeks vacation, birthday day off, sick days.
- Tech gear: MacBook Pro and latest hardware.
- Stock options and growth opportunities.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!