Related skills
javascript css html sql python📋 Description
- Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction
- Conduct thorough root cause analysis of recurring issues to identify and implement preventive measures
- Ensure high ticket productivity while maintaining a minimal backlog
- Manage and prioritize incidents and service requests using internal tools, ensuring compliance with service level agreements (SLAs)
- Serve as the main escalation point for critical issues and actively participate in customer calls as required
- Provide On Call support in rotation including weekends to provide support for incidents, alerts and monitoring
🎯 Requirements
- 5-8 years in technical support with troubleshooting global customers
- Deep understanding of APIs and knowledge of SQL databases
- Proficiency in HTML, CSS, JavaScript and Excel; intermediate Python
- Excellent verbal and written communication for technical/non-technical audiences
- Strong analytical and problem-solving abilities for complex issues
- Strong customer service orientation and commitment to great support
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