Related skills
looker jira zendesk apis payment processing📋 Description
- Resolve technical issues for Twilio customers via tickets.
- Maintain timely responses to tickets and meet SLAs.
- Work in a high-volume environment to reduce ticket backlog.
- Impact customer experience and support team efficiency.
- Collaborate cross-functionally to improve support processes.
- Grow technical skills and tackle new challenges daily.
🎯 Requirements
- 2+ years of experience in a technical support environment.
- Schedule: non-standard, on-call rotation weekends/holidays.
- Experience troubleshooting customer issues.
- Proficient in ticket management, customer service, and documentation.
- Strong problem-solving skills and technical aptitude.
- Familiarity with APIs, Zendesk, and Jira.
🎁 Benefits
- Generous time off and parental leave.
- Healthcare benefits.
- Retirement savings program.
- Volunteering and donation support.
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