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docker linux mongodb python restful apis📋 Description
- Manage full lifecycle of assigned support tickets with follow-ups and docs.
- Create and maintain knowledge-base articles, guides, and troubleshooting docs.
- Analyze ticket patterns and report process improvements to management.
🎯 Requirements
- 3+ years in technical support in software/tech sectors.
- Networking fundamentals: TCP/IP, routing, subnets, firewall rules, proxies.
- RESTful APIs and Linux shell proficiency for enterprise tasks.
- Ability to translate tech concepts into B2B docs and escalation notes.
🎁 Benefits
- Stock options
- Competitive benefits package
- Annual bonus
- Growth opportunities
- Community building
- Flexible work hours
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