Related skills
docker mongodb python restful apis tls📋 Description
- Serve as the primary contact for assigned tickets.
- Escalate issues to Technical Support and Technical Account Management.
- Analyze and troubleshoot incidents with a one-touch resolution mindset.
- Interpret customer questions on product usage and provide clear answers.
- Write detailed escalation notes for bringing tickets to senior engineers.
- Follow up and manage tickets via email and the case management system.
🎯 Requirements
- 3+ years in Technical Support within software/tech.
- Strong written and verbal communication for diverse, business audiences.
- Proven software troubleshooting with a customer-centric approach.
- Networking fundamentals (TCP/IP, subnets, routing, firewall, proxy) and port validation.
- Experience with RESTful APIs in corporate environments.
- Experience reading or writing code, with preference for Python.
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