Troubleshoot and resolve issues across the HackerRank platform.
Collaborate with engineering to reproduce issues, identify root causes, and validate fixes.
Guide customers through SSO (SAML/OIDC) and SCIM setup, primarily with Okta and other IdPs.
Exhibit ownership and clear, confident communication with customers via tickets and Zoom sessions.

🎯 Requirements

2+ years in technical or product support for a SaaS platform.
Able to debug full-stack web applications and use developer tools effectively.
Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
Basic coding skills; can use Python or Ruby for automation or data validation tasks.
Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.

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