Related skills
slack zapier javascript notion api📋 Description
- Triage diverse support tickets and improve processes
- Collaborate with Product and Customer Success teams
- Help customers get up and running with our product
- Diagnose issues and advocate for product improvements
- Deliver remarkable customer experiences at scale
- Communicate clearly via email and live chat
🎯 Requirements
- Experience in technical support or customer-facing role
- Comfort with live channel support
- Understanding of basic programming concepts (API/variables/loops); JavaScript a plus
- Excellent written and verbal communication
- Self-starter attitude and motivation
- Experience with SaaS or technical platforms
🎁 Benefits
- 100% coverage for medical, dental, vision, mental health for you and family
- 16 weeks paid parental leave and unlimited PTO
- Remote work and wellness stipends
- Professional development budget
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