Related skills
databases json salesforce cloud scripting📋 Description
- Remote role for US residents; excludes SF Bay Area, NYC Metro, and DC Metro areas; no relocation.
- Role: Technical Support Engineer in Samsara's Tier 2 Global Tech Support.
- Provide world-class hardware/software support to customers.
- Resolve complex issues with cross-location collaboration.
- Manage tickets, build knowledge base articles, and give product feedback.
- Strong technical background and customer-facing communication; adapt in a hyper-growth environment.
🎯 Requirements
- B.S. or equivalent in CS, Engineering, Math, Science, or analytical field.
- 2-5 years in support, engineering, or other technical roles.
- Strong CRM experience with Zendesk or Salesforce.
- Technical know-how interfacing with engineers and SaaS systems.
- Excellent customer service and interpersonal skills.
- Willingness to work flexible hours in a hyper-growth environment.
🎁 Benefits
- Flexible, employee-led remote model.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- Equity for eligible roles as part of total rewards.
- Accommodations available and accessible interviewing.
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