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docker linux mongodb python saml📋 Description
- Manage lifecycle of assigned tech support tickets in case management.
- Resolve escalated incidents using a one-touch resolution framework.
- Author and maintain knowledge-base articles and guides.
- Analyze ticket patterns and provide feedback to improve support processes.
🎯 Requirements
- 3+ years in software/tech support.
- Troubleshoot networking: TCP/IP, routing, subnets, firewalls, proxies.
- RESTful APIs and Linux shell for enterprise tasks.
- Translate complex tech into business-to-business docs.
🎁 Benefits
- Stock options, attractive benefits, and annual bonus.
- Remote-friendly role with flexible work options.
- Comprehensive benefits package.
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