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windows networking virtualization dns active directory📋 Description
- Manage customer communication and expectations.
- Provide phone, email and chat Support to assigned accounts.
- Provide troubleshooting and debugging of customer problems.
- Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
- Transition product issues to Engineering and Product Management with updates.
- Be a part of the on-call rotation for the assigned product team.
🎯 Requirements
- Bachelor’s degree preferred in a related technical field.
- 5 years in enterprise software customer support and/or IT.
- Proficient knowledge of Windows based Desktop and Server OS.
- Proficient knowledge of Mac OS (preferred).
- Excellent verbal and written communication skills.
- Ability to understand and analyze customer technical needs.
🎁 Benefits
- Flexible culture with trust and continual learning
- Commitment to diversity and inclusion
- Focus on employee growth and well-being
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