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react postgresql mongodb redis typescript📋 Description
- Primary technical escalation point for Sales, Customer Success, and Support
- Investigate and resolve highly technical, escalated customer issues
- Review SDK integration code; build data export and migration scripts
- Answer complex product behavior and bug confirmation questions
- Collaborate with Product Engineering; build internal tools and review code
- Create troubleshooting guides and enablement content for teams
🎯 Requirements
- BS in Computer Science or equivalent bootcamp/technical experience
- 2-3 years building and optimizing web/mobile apps for performance
- Strong understanding of distributed systems, data structures, algorithms
- Experience with Ruby, Rails, Swift, Objective-C, Java, or Kotlin
- Experience with APIs, HTML, CSS, and JavaScript
- 2-3 years supporting technical products in SaaS B2B; Salesforce or Jira Service Desk helpful
🎁 Benefits
- Competitive compensation, may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Medical, dental, vision, life, and disability benefits
- Fertility benefits and paid parental leave
- Professional development with yearly learning stipend
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