Related skills
slack jira rest api messaging api programmable messaging📋 Description
- Handle messaging email cases from developers and major brands.
- Troubleshoot message deliverability issues and debug customer code.
- Guide customers via phone and chat to develop their SMS application.
- Collaborate with teammates and Twilio Product/Engineering; file Jira bugs.
- Stay up to date with industry shifts via internal knowledge base.
- Follow standard processes and provide professional customer service.
🎯 Requirements
- Bachelor27s degree or equivalent work experience.
- 2+ years in a client-facing technical role, preferably REST API or enterprise software.
- Understanding of web tech stacks and general-purpose programming languages.
- Strong problem-solving and technical troubleshooting skills.
- Excellent reading, listening, and written communication; able to de-escalate.
- Ability to professionally address customer concerns and guide issue resolution.
🎁 Benefits
- Competitive pay.
- Generous time off.
- Parental and wellness leave.
- Healthcare.
- Retirement savings program.
- Location-based offerings vary by region.
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