Related skills
networking virtualization dns windows server active directory📋 Description
- Manage customer communication and expectations.
- Provide phone, email and chat support to assigned accounts.
- Troubleshoot and debug customer problems.
- Act as customer liaison to Engineering, Sales, and Field Engineer teams.
- Transition issues to Engineering and collect product feedback.
- Be on-call rotation for the assigned product team.
🎯 Requirements
- Bachelor's degree preferred in a related technical field.
- 5 years in enterprise software customer support and/or IT support.
- Proficient knowledge of Windows Server OS.
- Active Directory and GPO knowledge.
- Networking: DNS, topology and tools.
- Virtualization and security software familiarity.
- Strong verbal and written communication skills.
🎁 Benefits
- Diversity and inclusion are core values.
- Growth opportunities and impact recognition.
- Collaborative cross-team environment.
- Remote-friendly with global teams.
- Employee care to support customers.
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