Technical Support Engineer

Added
15 minutes ago
Location
Type
Full time
Salary
Salary not provided

Related skills

databases grafana kubernetes distributed systems apis

📋 Description

  • Debug across app, infra, and data to identify root causes.
  • Take ownership from triage to resolution and follow-up.
  • Act as the technical backbone for support cases.
  • Improve resolution quality and reduce repeat issues.
  • Build and scale the knowledge base for self-service.
  • Create tools and patterns to enable self-service.

🎯 Requirements

  • Strong debugging skills across distributed systems
  • Experience with cloud environments and Kubernetes
  • Ability to read logs, metrics, and traces to understand system behaviour
  • Solid understanding of APIs, databases, and system interactions
  • Clear, structured thinking under pressure
  • Strong collaboration skills across teams
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