Technical Support Engineer

Added
6 days ago
Type
Full time
Salary
Salary not provided

Related skills

sql python iam saviynt sailpoint

๐Ÿ“‹ Description

  • Communicate with end users/businesses to explain issues and solutions.
  • Drive customer satisfaction through timely and quality communication.
  • Troubleshoot customer incidents and system alerts.
  • Identify, debug and resolve break-fix issues to resolution.
  • Provide technical analysis for incidents and root cause analysis.
  • Publish knowledge articles and prepare technical documents for SOPs.

๐ŸŽฏ Requirements

  • Minimum 3 years' experience in implementing various IGA solutions
  • Strong Domain knowledge in Identity and Access Management (IAM)
  • Hands-on experience configuring and deploying IAM tools like Saviynt, Sailpoint, OIM or ISIM
  • Knowledge and experience invoking REST/SOAP web services using tools such as Postman
  • Database: Extensive experience in database operations & SQL
  • Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
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