Related skills
linux aws sql rest apis ip networking📋 Description
- Provide technical support for Five9 cloud contact center software
- Diagnose and troubleshoot issues via log analysis
- Collaborate with customers to implement solutions
- Apply expertise in IP Networking, SQL, REST APIs, and Linux
- Work with CC software suites: Cisco UCCE, Amazon Connect, Genesys
🎯 Requirements
- 2+ years experience as a product support engineer
- Strong listening and problem-solving skills
- Quick, consultative approach with customers
- Familiarity with IP Networking, SQL, REST APIs, Linux
- Experience with CC software suites: Cisco UCCE, Amazon Connect
- Familiarity with log analysis and troubleshooting
🎁 Benefits
- Night shift schedule
- On-site role in Bengaluru, India
- Inclusive, diverse team culture
- Equal opportunity employer
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