Related skills
sql rest apis postman genesys amazon connect📋 Description
- Manage MACD requests and production support for enterprise contact centers.
- Handle service requests and configure contact center solutions.
- Support production incidents and meet SLA targets.
- Act as Product SME during customer discussions and rollout activities.
- Translate business requirements into scalable technical solutions.
- Ensure deployments follow standards, security, and ops practices.
🎯 Requirements
- Strong understanding of contact center tech and omnichannel platforms.
- Experience with Cisco UCCE, Amazon Connect, NICE InContact, Twilio, Avaya, Genesys, Five9.
- Hands-on SQL experience.
- Familiarity with REST APIs, JSON, Postman, and API integrations.
- Strong troubleshooting, analytical, and problem-solving skills.
- Translate customer requirements into scalable technical solutions and act as SME.
🎁 Benefits
- Inclusive, diverse, equal-opportunity workplace.
- Team-first culture with growth and learning opportunities.
- Exposure to leading contact center platforms and integrations.
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