Related skills
json sql rest apis postman genesys📋 Description
- MACD and production support for enterprise contact center environments.
- Handle service requests, configure contact center solutions, and resolve incidents to SLAs.
- Collaborate with Product Engineering, Cloud Operations, QA, and Support during deployment and configuration activities.
- Act as a Product SME during customer discussions, deployment planning, and solution rollout activities.
- Shift: Night Shift; Work Mode: Work from office.
- Provide customer training, knowledge transfer sessions, and solution design walkthroughs.
🎯 Requirements
- Strong understanding of contact center technologies and omnichannel platforms
- Experience with contact center solutions such as Cisco UCCE, Amazon Connect, NICE InContact, Twilio, Avaya, Genesys, Five9 or similar
- Strong troubleshooting, analytical, and problem-solving skills
- Hands-on experience in SQL is mandatory
- Familiarity with REST APIs, JSON, Postman, and API-based integrations
- Experience with outbound contact center products and campaign management workflows
🎁 Benefits
- Five9 embraces diversity and is an equal opportunity employer.
- Shift: Night Shift
- Work Mode: Work from office
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