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linux sql twilio rest apis ip networking📋 Description
- Provide technical product support for Five9 cloud contact center solutions.
- Analyze logs and troubleshoot customer issues.
- Apply IP Networking, SQL, REST APIs, and Linux to diagnose problems.
- Work with Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, Genesys.
- Communicate clearly with customers and internal teams.
🎯 Requirements
- 2+ years as a product support engineer
- Good listening and comprehension skills
- Hands-on log analysis and troubleshooting
- Familiarity with IP Networking, SQL, REST APIs, Linux
- Experience with Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, Genesys
- Quick, consultative problem solving for customers
🎁 Benefits
- Night shift available
- On-site work in Chennai, India
- Inclusive, diverse culture
- Equal opportunity employer
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